Terms and Conditions

1. Detailed description of goods and/or services

EZAIR is a business in the airconditioning industry that sells airconditioners as well as services relating to these products via our online store.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of e-mail/telephonic confirmation by the EZAIR team using your generated order number as a reference. Standard delivery takes place 1-4 working days from date of payment. Free delivery to major metropolitan areas within South Africa only. For outlying area deliveries please contact the EZAIR offices to assist in providing a delivery pricing calculation.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by EZAIR is subject to availability. In cases of unavailability, EZAIR will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Our Samsung and Alliance aircon products cover a 5 year warranty period provided that the unit is installed by an installation company authorised by EZAIR, the unit is serviced as per the warranty card guidelines; and the customer registers their product on www.fourwaysaircon.co.za or www.allianceair.co.za.

5. Customer Privacy policy

EZAIR shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from www.polity.org.

6. Payment options accepted

Payment may be made via Visa or MasterCard cards and will be facilitated via PayFast online payment solutions.

7. Card acquiring and security

Card transactions will be acquired for EZAIR via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by EZAIR separately from card details which are entered by the client on PayFast’s secure site. All details stored by EZAIR will be secured via Secure Socket Layer (SSL) transport encryption and stored in a secure fashion. For more detail on PayFast refer to www.payfast.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

EZAIR takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and EZAIR chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 294 Cliffendale Drive, Faerie Glen, Pretoria, Gauteng, 0081

12. Variation

EZAIR may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by EZAIR based in South Africa trading as EZAIR Airconditioning.

14. EZAIR contact details

Company Physical Address:

294 Cliffendale Drive, Faerie Glen, Pretoria, Gauteng, 0081

Email: info@ezair.co.za Telephone: 012 991 7001